Refund policy

Custom & Personalized Items Policy

Because all custom-decorated, printed, embroidered, or personalized clothing is created specifically for your order, all custom sales are final.

We cannot accept returns, exchanges, or issue refunds for:

    •    Incorrect sizes selected or ordered by the customer.

    •    Change of mind, buyer’s remorse, or style/color preferences after production.

    •    Spelling, text placement, or artwork that was previously selected by the customer.

    •    Minor color or texture variations between an on-screen electronic proof and the final printed or embroidered physical garment.

If your custom clothing arrives with a manufacturing defect, print error, or shipping damage, we will gladly make it right.

    •    Time Frame: You must notify us within [e.g., 7 or 14] days of receiving your package.

    •    Proof Required: Please email clear photos of the defect or damage to info@rhyanandrhyse.com alongside your order number.

    •    Resolution: Once verified, we will provide a free replacement of the identical custom item or issue a full refund to your original payment method.

All Other Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rhyanandrhyse@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rhyanandrhyse@gmail.com and send your item to: 117 W 9th St. Suite 207, Los Angeles CA 90015, United States. 

Shipping
To return your product, you should mail your product to: 117 W 9th St. Suite 207, Los Angeles CA 90015, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.